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telusTv+ login on AppleTV

alijomo1
Neighbour

Can't login on AppleTV but can use the TelusTV app on an iPad. For a while (a couple of months?) I could delete the app on the TV, reload it and then it would work for that time but I had to redo it every time. For the last week, this doesn't work. I can't watch anything at all. I login but once everything is entered it goes back to the start and wants login info.  Super annoying way to spend a Sunday afternoon.

1 REPLY 1

KHR
TELUS Team Member
TELUS Team Member

Hi @alijomo1 

 

Have you tried unchecking TELUS in the TV Provider settings? There is a discussion here: https://forum.telus.com/t5/Optik-TV/Unable-to-login-to-new-TELUS-TV-app-on-iOS-and-iPadOS/td-p/13447...