Pik TV on demand on Apple tv not free

[Newbie1]

I just got an Apple tv, and when i try to view shows on demand from Pik tv, it says i need to buy each show. Even though the shows are included in my channel list, and on demand is included in my subscription. (This does not happen when I use the Pik tv app on my iPad. I can easily watch shows on demand, it does not ask me to pay for them.) I have logged out and in of Telus on the Apple tv twice, but the problem is still occurring. Does anyone know why this is?

[Nighthawk]

Can you provide any examples of the shows and channels doing that? 

[Newbie1]

Highway Through Hell, Hometown, are two examples.

[Newbie1]

Sorry, and those channels are Discovery and HGTV, which are two of the five channels on my Pik 5.

[KHR]

Hi @Newbie1 

Can you check whether you are able to watch these shows at telus.com/watchpik?  If not, then you may have an issue with your account's On Demand subscriptions that need an agent to resolve.

[Telus_TV · Accepted solution]

Hi Newbie1, from what you've detailed this appears to be an account provisioning issue. Please speak with an agent online or on the phone at 1-888-811-2323. Apologies for the inconvenience!

[Newbie1]

Thank you. I called the number and got the issue resolved! (On demand was working on my iPad, but not on the Apple TV.) Telus had me log out of Pik TV on both devices and log back in, and problem solved.