Not able to manage channels? Is this an open issue or deliberate?

[BlairP]

I am not able to access the feature in Telus/Optik TV/Manage to change some of the channels that I access.

Not sure if this is just a temporary outage (although it has been that way for more than 24 hours) or a deliberate effort for Telus to have me do more upgrades.   

Can anyone confirm that they can access this feature?

[Rocky3]

I do not understand where you are trying to do this.

-there is a my favorites that you select from subscribed. 

-there is all channels to subscribe to those you do not have

-there is MYTelus, your account where you can change your package.

[FuzzyLogic]

I just got a blank page via the website. Using the My Telus app Manage selections seems to work. Customize my package attempts to load but I gave up waiting for it to complete.

Hopefully it will get sorted out shortly.

[TELUS_Support]

Hey @FuzzyLogic - are you trying to change your channels via This site?

[FuzzyLogic]

I was using the My Telus website.

[TELUS_Support]

Gotcha! Please try the link on our previous comment and you should be able to change your channels that way

[Rocky3]

I tried that link you provided above and it took me to a web page that asked if I am a new customer or existing.

I chose existing. It then displayed the correct address, a different name, my home phone # which is in the package.

Then it said "You have no services"

Available services, Optik TV was first one. 

???

[TELUS_Support]

Thanks for the info! We just forwarded this to our product team. They are going to try and replicate the issue.