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Not able to manage channels? Is this an open issue or deliberate?

BlairP
Organizer

I am not able to access the feature in Telus/Optik TV/Manage to change some of the channels that I access.

Not sure if this is just a temporary outage (although it has been that way for more than 24 hours) or a deliberate effort for Telus to have me do more upgrades.   

Can anyone confirm that they can access this feature?

 

4 REPLIES 4

Rocky3
All-Star

I do not understand where you are trying to do this.

-there is a my favorites that you select from subscribed. 

-there is all channels to subscribe to those you do not have

-there is MYTelus, your account where you can change your package.

FuzzyLogic
Community Power User
Community Power User

I just got a blank page via the website. Using the My Telus app Manage selections seems to work. Customize my package attempts to load but I gave up waiting for it to complete.

 

Hopefully it will get sorted out shortly.


Just a long time customer hoping to help.

Hey @FuzzyLogic - are you trying to change your channels via This site?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

I was using the My Telus website.


Just a long time customer hoping to help.