New telus android Box HDR issue

[Jordan83]

I just received these boxes, but there seems to be an issue with the HDR always being on, even if the program is not in HDR. is there a way for the box to automatically detect the source so that this doesnt happen?

[viperdiablo1]

Nope! Unfortunately these android boxes do not have an option to match dynamic range. So all content has forced HDR. A massive mistake by Telus to release these boxes without that option. This is why colors look off.  Apparently they are testing android 12 which will fix the issue. Haven’t heard any update on this for a while. Maybe someone from Telus can chime in with an update. 

[Jordan83]

Thanks for the update. At least my Apple TV can do this so I can watch my streaming apps on there. Got these boxes to simplify things and it’s a shame something like this was overlooked. Really cancels out the fact I bought an expensive oled tv 

[KHR]

Hi @Jordan83 @viperdiablo1 

An update from Android 10 to 12 is coming soon that allows you to either choose dynamic range matching or force SDR.

[Jordan83]

What does soon mean, days, months?

[KHR]

Days to weeks. It will be rolled out gradually to devices.

[ShawnTheSheep]

Can you please update in the update thread what will be included in that update please?

[viperdiablo1]

KHR has the dynamic HDR update started to be rolled out? Has anyone received it yet? 

[TheLastElite]

This is good because the colours look washed out on my 4K TV with SDR.

[levelclose]

Just got one of these devices installed yesterday, and the HDR is bleached out and very hard to correct on the TV side. Anyone got any news or updates as yet, as this is pretty awful so far.

[levelclose]

Got the new digital TV box installed yesterday and the HDR is painful, pretty much nothing on the TV helps that much as it is so washed out.

Anyone got any updates or news for this?

[levelclose]

(Apologies for the double post)

One thing that helped me, so wanted to share, was that I found out my TV has individual HDMI mode settings per input. So for the Telus Digital TV to turn off the limited colour range HDR display I've set that input to HDMI 1.4 compatibility. The Telus Android TV will then not output HDR as HDMI 1.4 is more a 'fall back' mode. This has really improved the picture/colour range and I'm happy now. Hope that helps others.