For the community,
Politely call tech support and was told "Somehow the PVR service was removed from your account"
Rather troubling since AFAIK that service is built in can can't be "removed" by me...
I'd like to give TELUS the benefit of the doubt, but since I CAN currently record new things, and view the empty PVR menu... seems rather suspicious that the PVR service was removed.... Otherwise I Would NOT be able to record anything at this time (I can)
So I'll play along - Since customer care is now closed and tech can't add/remove services I need to wait until morning to fix this -hopefully.
Has anyone else experienced their entire PVR library and scheduled (to be recorded) shows totally empty for no reason?
Makes me VERY suspicious of the 100% cloud-enabled PVR recordings if we can't trust the service and it can get randomly reset on us!!!
Strike-1 TELUS please do better!
I have lost at three different occasions all my recordings either after a reboot or the box decided to reboot. The scheduled recordings are there, but no recording. I just called and waited 30 minutes to be told they are closed to call back tomorrow. I used to be able to reboot without loosing the recordings.