Hayu Down for Maintenance

[Spice]

About 5 days ago we added Hayu to our Optik TV package.  Hayu has been down for maintenance the whole time since we added it.

Is it worth it to wait 2 hours with customer service to try and get a credit for the time it's been down?

[Dleelee]

Oh my gosh it worked thank you so much I mean they need to fix it but still woohoo

[Slk06]

Thank you for this! It's been down forever. You're better than Telus support

[suzieq123]

Thanks so much for the helpful information. I just tried it and about 1/2 of the shows I watch work when accessing Hayu the way you suggested. So it’s a big improvement but I am hoping TELUS is going to complete whatever maintenance work they need to do so all the shows are viewable.

[Spice]

Thanks, that seems to work!

[MD2]

Glad it kind of worked for you all too, but yes not all the shows appear so hopefully Telus will have an update here soon. 

[Russ76]

Did not work for me through on demand and channel 336 is still under maintenance 

[TELUS_Support]

Our team is very much aware of this and working on a fix as soon as possible.

[Dleelee]

It has been down for the whole month of October so far. That's 15 days I certainly hope that there will be an adjustment to our monthly bill.

[Fleury]

We’ve just added it 2 days ago and it’s also been down the entire time. 

[Brans]

I added the channel also almost a week ago and hasn't worked since hope we get credit!!!!

[TELUS_Support]

Hey @Brans - send us a private message and we will definitely help

[Fleury]

My Hayu is still not working?? Do I get a credit?

Brittany [Mod Edit: Removed personal info]

[TELUS_Support]

Hi! Just send us a private message. Also, I removed your personal information from your response