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Hayu Down for Maintenance

Spice
Friendly Neighbour

About 5 days ago we added Hayu to our Optik TV package.  Hayu has been down for maintenance the whole time since we added it.

 

Is it worth it to wait 2 hours with customer service to try and get a credit for the time it's been down?

33 REPLIES 33

Dleelee
Friendly Neighbour
Oh my gosh it worked thank you so much I mean they need to fix it but still woohoo

Thank you for this! It's been down forever. You're better than Telus support

Thanks so much for the helpful information. I just tried it and about 1/2 of the shows I watch work when accessing Hayu the way you suggested. So it’s a big improvement but I am hoping TELUS is going to complete whatever maintenance work they need to do so all the shows are viewable.

Spice
Friendly Neighbour
Thanks, that seems to work!

MD2
Organizer

Glad it kind of worked for you all too, but yes not all the shows appear so hopefully Telus will have an update here soon. 

Russ76
Neighbour

Did not work for me through on demand and channel 336 is still under maintenance 

TELUS_Support
Official Support Team
Official Support Team

Our team is very much aware of this and working on a fix as soon as possible.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

It has been down for the whole month of October so far. That's 15 days I certainly hope that there will be an adjustment to our monthly bill.

Fleury
Neighbour

We’ve just added it 2 days ago and it’s also been down the entire time. 

Brans
Neighbour

I added the channel also almost a week ago and hasn't worked since hope we get credit!!!!

TELUS_Support
Official Support Team
Official Support Team

Hey @Brans - send us a private message and we will definitely help


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

My Hayu is still not working?? Do I get a credit?

Brittany [Mod Edit: Removed personal info]

TELUS_Support
Official Support Team
Official Support Team

Hi! Just send us a private message. Also, I removed your personal information from your response


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

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