cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No volume on show I'm watching on Hayu

TinaMarie
Neighbour

Why is there no volume on only one show I'm watching on Hayu? I was watching an episode, put it on pause. Came back and hit play, no sound. I went back and tried starting the episode again. No luck. Tried putting on a different show, it had volume. Tried watching through my Fire, same problem. This is bizarre!

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Hi there! That does sound unusual. Here are some steps to try and resolve this issue:

  1. Restart the App: Close the Hayu app completely and reopen it.
  2. Clear Cache: If you're using a streaming device like Fire Stick, try clearing the app's cache in the settings.
  3. Check Audio Settings: Ensure that your device's audio settings are correct and not muted or set to a specific audio format (like surround sound).
  4. Test on a Different Device: If possible, try watching the same episode on another device, such as your phone or computer.
  5. Update the App: Ensure your Hayu app is up to date with the latest version.

If none of these steps work, it may be a specific issue with that episode. You can contact Hayu's support team to report the problem and check for updates on the episode's availability. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.