ERR_AGL_ACN_3545 - Login Failed

[Paleniky]

I have reset my password, I can login to myTelus with no issues, cannot login to my phone Telus TV+, or my account with the new Telus box that we installed (the little 4x4box).  Don't want to stay on hold for 2 hours for them to say I have to do this online (which I have)

[TELUS_Support]

Hey @Paleniky we can try to help here, maybe send us a private message and we can ask for some screenshots so we can direct you from there

[Paleniky]

Tell us what you need. Tech support was a total waste of time.

Sent from my iPhone

[TELUS_Support]

Feel free to send us a private message and we can discuss further!

[giantbrownguy]

Hi folks,

I just rejoined Telus Optik and am trying to use the Telus TV+ app on my iPhone and Apple TVs but I keep getting the error ERR_AGL ACN_3545 when I try to login. Has anyone seen this or found a way to resolve it?

thanks. 

[StreamFamily]

same issue, technician said I can install the boxes myself but my log in isn't set up for telus tv+ so my credentials don't work

[TELUS_Support]

Have you set up an online account yet? You can log-in with those credentials. 

[Chaddell]

I have the same issue error 3545, on tablet and 2 cell phones, what is the solution? There is no newer version of Telus app.

[TELUS_Support]

Hi @Chaddell we can try to help. Please send us a private message and we will do what we can to help

[Capouf]

I keep getting this error code. 

[TELUS_Support]

Feel free to send us a private message and we can discuss further, thanks.

[Jorth]

I am having this same issue. I can log in to my Telus account online but cannot log into the TV+ app or on any browser.

[TELUS_Support]

We see your private message and will respond now, thanks.

[tamraa]

I have the exact same issue on 2 phones as well. I can log into the my telus app, but can't get into the TV+ app and keep getting the same error code (ERR_AGL). I have sat on hold for over 2 hours waiting and when I speak to someone no one is aware and able to help. Beyond frustrated

[giantbrownguy]

I just resolved mine with TELUS Support. We aren't sure if it was their backend work, or on my end, I changed my email. One of the two resolved it, so I would try changing your email and see if that works. It might be a way to force a reset of your email on the account.

[tamraa]

Do you know what they did on the back end? I am currently on the phone with tech support but nothing is working so far.

[TELUS_Support]

Can you try @giantbrownguy suggestion? This should resolve it. Let us know. 

[robertrr]

Having the same issue. What is the solution to fix this

[TELUS_Support]

Hello. We'll respond to your private message now, thanks.

[TELUS_Support]

Hey @robertrr @tamraa @Jorth @Capouf @Chaddell @Paleniky @StreamFamily 

Our Optik team has asked for your account info to investigate this particular error. If you're still experiencing it, please send this account a private message with the subject line "ERR_AGL_ACN_345" and we can verify your accounts and gather that info for our team's investigation. Thanks!

[Dubbdee]

Having the same issue. Please advise.