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Closed Captioning not working when playing back recordings
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May
When I watch a recorded show the closed captioning never works. It is turned on. When I watch the same recording on my mobile app on the phone or using the website on a laptop, the closed captioning works for recorded shows. Any ideas?
30 REPLIES 30
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September
Do you mean this was fixed at one point but screwed up with the July update? I need ammunition for a call back from them on Friday. I just switched to Telus in May
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September
I’ve only had Telus since July. It was working fine for a few weeks, then stopped completely. Now it’s spotty. Working on maybe a third of my recordings. Seems totally random. Very frustrating.
They don’t seem to monitor or respond to this message board so please tell them you’re speaking for many!
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September
I have told them I’m not the only one. The people I’m talking to are in India or Guatemala. They know nothing and could care less. Somehow going to try and talk to someone in BC.
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September
I’ve had success by actually going into a Telus retail store and asking to get a supervisor on the phone. Good luck!
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September
I will try that.
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September
I’ve only had Telus since July. It started out working fine, then stopped completely after a few weeks. Now it’s spotty, works on maybe a third of my recordings. Totally random and very frustrating.
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September
Me too. I’ve had it since May. I’m going to record from my phone to see is that works as the cc if fine everytime on my phone. The main problem is I can’t talk to anybody that knows anything and they want to charge $175 to have a technician come to my home. It’s just ludicrous. No service whatsoever ☹️☹️☹️☹️ very frustrated and angry.
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September
i’m trying to get it fixed through Telus. They keep telling me it’s the broadcast not their problem. How can that be when closed captioning is on the live broadcast and when recorded on my phone. May switch back to Shaw/Rogers. I’m very mad and frustrated ☹️
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September - last edited September
The problem here and by telephone is we are not talking with the people that in theory can fix your problem. Not everyone has the same problem or at the same time. How often we have heard they cannot duplicate your problem. The recently we have different OS version. I have today in system information
App version 1.24.8.200 (I was told the 24.8 means year/month or August 24th, 2024 update was developed)
config version 1724850600
config timestamp 2024-08-28T13:10:00
MW version 3.3.5.1-230724
Android 10,API:29 (I was asked if I had API:30 a while ago)
We heard the last update was July. The closest then is 230724 is that July 23, 2024. Because the app version is a mystery. The config stamp seems to be August 28th at 1:10PM so does that mean the APP version of August 24 installed 4 days later?
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September
I don’t understand most of what you said but all my call backs are going straight to voicemail and my phone is definitely on as I had a friend call me and it rang just fine. I was holding my phone when they called and it went right to voicemail. This has been a nightmare so far. I’m talking to India and I don’t think they care. I’m obviously hard of hearing so hard to understand. Will probably go back to Shaw. My sisters cc works fine on shaw
