Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-19-2020 03:14 PM
I have three boxes. One of the boxes that is on wifi overheats frequently - usually with either 4K content or when using Netflix on channel 422. The box is in a wide open space with lots of circulation. Another box is directly connected to the router using ethernet. I want to move that TV to another corner of the room but I can not get the box to connect using wifi. Does one of the boxes have to be connected with ethernet? I can unplug that box and the other boxes still come on. The boxes are about 3 years old.
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-19-2020 04:20 PM
These boxes are passively cooled so overheating can be a problem for some. I've never had the problem myself on any of my three 4K boxes however. My only 4K TV is in my home theatre which is normally below 18 C so that might have something to do with it.
Some ideas for keeping the box cooler:
- elevate the box on a wire rack or 4 small blocks to increase the air flow on all sides
- some people turn the box on the side so that both the top and bottom get better air flow
- attach a cheap USB fan to increase air circulation
All Optik boxes can connect to the network independently. Of course you need the PVR online to use recording functions.
All my boxes are connected by Ethernet so I don't have any advice for what your issue might be other than to point you to this:
https://www.telus.com/en/ab/support/article/4k-wireless-digital-box-installation
Reply
6 REPLIES 6
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-19-2020 04:20 PM
These boxes are passively cooled so overheating can be a problem for some. I've never had the problem myself on any of my three 4K boxes however. My only 4K TV is in my home theatre which is normally below 18 C so that might have something to do with it.
Some ideas for keeping the box cooler:
- elevate the box on a wire rack or 4 small blocks to increase the air flow on all sides
- some people turn the box on the side so that both the top and bottom get better air flow
- attach a cheap USB fan to increase air circulation
All Optik boxes can connect to the network independently. Of course you need the PVR online to use recording functions.
All my boxes are connected by Ethernet so I don't have any advice for what your issue might be other than to point you to this:
https://www.telus.com/en/ab/support/article/4k-wireless-digital-box-installation
Reply
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-19-2020 05:00 PM
Thanks. I do have the box sitting on four 1 cm blocks to keep air around it but it still reboots when it has been in use for a short time. The other box must be the PVR box. From what I can determine, it needs to be connected via ethernet.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-19-2020 06:07 PM
Is the box that reboots noticably warmer to the touch than the other boxes? It may not be an overheating problem, it could be a hardware issue.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-20-2020 02:12 PM
The others get warm. This one gets hot - a drop of water will sizzle on it.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-20-2020 02:19 PM
That's not normal. I would contact Telus and get it replaced.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-20-2020 02:20 PM
If you can boil water, or fry eggs, it is likely running a bit too hot. Might be worth requesting a replacement, so a tech can check it out.
NFtoBC
If you find a post useful, please give the author a "Kudo"
If you find a post useful, please give the author a "Kudo"
Reply
