Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
We have 4 TVs all with PVRs so that I can watch my shows whether in the kitchen, bedroom, living room, or gym. My problem is that, although the livingroom one works all the time with no issues, all the other ones will randomly not have my PVR shows a...
After 2 mo of numerous calls and swapping PVR boxes it appears that the PVR “series record” functions simply don’t work. Telus has apparently given up and stopped following up with the issue. They have also stopped billing me, which is nice, but I’d ...
I was in the middle of watching the most recent season of amazing race on demand and it disappeared?
Hi there, how come Crave On Demand with TELUS does not have The Traitors Season 2 US, yet Crave on its own (when subscribed outside of TELUS) does. The first 3 episodes were supposed to drop today, January 12th at 6pm PST/9pm EST on Crave yet TELUS i...
Earlier this week some idiots cut a major fibre optik link in St. Albert for the purpose of stealing some of it. We had no phone, internet, or Optik TV for about 24 hours. I was surprised and disappointed that I couldn't watch shows that I had previo...
Can I sign in with my existing account on my Optik box? All I see is “Manage my channels-Subscribe-Monthly charge 15/mo.I already have an existing account. I’d like to add the app and sign in. Please advise.
I recently switched over to the new TelusTV-21T boxes. Now I am having issues with the boxes reducing the sound. I have a Samsung TV. When I use the samsung tv app on the actual tv, the sound is fine. When I use the telus box, the sound is significan...
I signed on to Telus in September and the recording feature has never worked. I get the error "you are not subscribed" eventhough there is a charge on my monthly bill for $10 for cloud recording! I have called and spoke to customer service 7 times (n...
Did this happen to anyone else? I was taping Fargo on a weekly basis and couldn’t find the January 2024 episodes. That is how I found out that the FX channel no longer exists in my guide (was channel 393). I called Telus and cannot get any info.
A new TELUS customer here with PureFiber and Optik TV installed late last week. The Optik TV box is a Google TV operating system. In Alexa, I can add the TELUS Home Assistant Skill but it will not find or link the Optik TV box. In the instructions at...
