Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

Resolved! Telustv-21t guide filter issue

Hi. I have a TelusTV-21T box. I was playing with the channel guide filter option and clicked "all channels" which shows all channels in the guide as opposed to channels you are subscribed to. Unfortunately I am unable to unselect this filter. It is n...

stefhelm by Just Moved In
  • 5 replies
  • 0 kudos

Optik TV remote codes, perhaps?

I have a Samsung UN55K8500 TV. I also have a Samsung HWA650 soundbar. The two work fine with the Slimline Remote 2 for a few years. Suddenly, the remote wouldn’t turn on/off the soundbar. When I used the soundbar remote, to turn it on, I couldn’t con...

Radtel by Just Moved In
  • 1 replies
  • 0 kudos

TELUS TV+ remote programming Bose soundbar

Hello I am trying to program my remote to Bose soundbar have got it to mute so it does work the volume up/down and mute. However it does not power it on or off so still have to use Bose remote. This worked with our old optik boxes and the troubleshoo...

Ohlets by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! What is this for?

Hey TELUS, What is this page for?https://www.telus.com/en/deals-and-bundles/nfl-sunday-ticket It has ZERO value as there are no instructions, that work, on how to order NFL Sunday Ticket. I can't even get a hold of a rep to order it in person.Also, h...

swilshire by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Why can't I book a support visit?

After working very hard to get to a human, I spent 75 minutes on the phone explaining the problems with my pvr/set top box. John agreed to book a technician, then he was unable to due to system problems. He gave me a ticket number, not that I can use...

AbCust by Neighbour
  • 3 replies
  • 1 kudos

Optik upgrade -- What's the second box for?

I live in Vancouver and I have Optik TV. I was advised that I had to replace the existing hardware to continue using Netflix. The existing hardware consists of a single box. I am confused because Telus sent me TWO boxes to replace the single one. Box...

GregT1 by Just Moved In
  • 6 replies
  • 0 kudos

OptikTV app iOS keeps crashing

I have been trying to get my Optik TV app to work on my iPhone14 as well as my iPad, and it crashes every time. It gets past the opening screen, and I see a split-second of the programs menu, and it crashes. I have updated the app, as well I have uni...

ALuomala by Just Moved In
  • 7 replies
  • 0 kudos

Resolved! Sound issue

Have a new install. Recently, sound setting has to be at 100 in order to hear the TV. Netfix, Prime , etc works fine.Went through TV settings, rebooted the box, nothing. I don't want to do the waiting for call back for hours!Also have intermittant WI...