09-20-2023 08:53 PM
Solved! Go to Solution.
10-04-2023 11:12 AM
@StephanD Our backend team sync'd your account. Can you try logging in again and let me know if it works?
09-21-2023 09:01 AM
I have had the same issue, almost a year now. Contacted technical support many months ago, they escalated and said things would be solved, and still zero progress. I have given up. Just snagged a screenshot:
To help, this happens regardless of if I am already logged in or if I try logging in directly from https://www.telus.com/en/qc/telus-privilege/registration, and happens on mobile and multiple browsers across multiple computers (even after clearing cache). This is clearly a backend issue.
09-21-2023 11:10 AM
09-21-2023 11:13 AM
Yes, it is the same error. It was working a couple of months ago. Not anymore.
09-21-2023 11:59 AM
Thanks for confirming. I'm going to track down a prime and see about what's going on. Stay tuned!
10-04-2023 11:12 AM
@StephanD Our backend team sync'd your account. Can you try logging in again and let me know if it works?
10-04-2023 11:39 AM
Thank you very much Dru, it is working once again. Take care,
January
Hey, I'm having the same error on multiple browsers
July
Hey dru,
I’m having the same « technical issue » problem. Can you try to solve it? You looks like the hero of the problem here 😀
July
Hi there, can you tell me what error message you are getting?
July
Hi There, I can’t access privilege profile,
Sorry!
We are currently experiencing technical difficulties. Please check back later.
July
Are you using the same email address as your My Telus account?
July
Yes I do
July
Hello,
I don’t know why a guy is answering for me but I got the same message : «Sorry!
We are currently experiencing technical difficulties. Please check back later. »
And yes I use the good email and password, that’s not the problem.
July
Thanks to you both. I've reached out to the Telus Privilege team and waiting for them to get back to us. We will reach out when they do.
10-05-2023 10:56 AM
10-05-2023 11:02 AM
@dru yes, I can confirm that I am still experiencing this problem. Just tried on two separate browsers + phone.
10-05-2023 11:07 AM
Which service(s) are you subscribed to?
10-05-2023 11:12 AM
Mobility - Personal. Nothing else!
10-05-2023 11:04 AM
For me, everything is working perfectly.
Tkx
10-11-2023 07:11 PM
Hello I'm experiencing the same issue with my account I'm unable to access telus privilege