cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Telus Privilege not accessible

StephanD
Neighbour
Good day, for weeks now, when I try accessing My Telus Privilege page, I get an error message stating about Technical issues.
1 ACCEPTED SOLUTION

dru
Community Manager
Community Manager

@StephanD Our backend team sync'd your account. Can you try logging in again and let me know if it works?

View solution in original post

31 REPLIES 31

xav
Neighbour

I have had the same issue, almost a year now. Contacted technical support many months ago, they escalated and said things would be solved, and still zero progress. I have given up. Just snagged a screenshot:

Error prompt picture 

 

To help, this happens regardless of if I am already logged in or if I try logging in directly from https://www.telus.com/en/qc/telus-privilege/registration, and happens on mobile and multiple browsers across multiple computers (even after clearing cache). This is clearly a backend issue.

dru
Community Manager
Community Manager

@StephanD Is the error you're running into the same as shared by @xav?

Yes, it is the same error. It was working a couple of months ago. Not anymore.

dru
Community Manager
Community Manager

Thanks for confirming. I'm going to track down a prime and see about what's going on. Stay tuned!

dru
Community Manager
Community Manager

@StephanD Our backend team sync'd your account. Can you try logging in again and let me know if it works?

Thank you very much Dru, it is working once again. Take care,

Hey, I'm having the same error on multiple browsers

Hey dru, 

I’m having the same « technical issue » problem. Can you try to solve it? You looks like the hero of the problem here 😀

Hi there, can you tell me what error message you are getting? 

Hi There, I can’t access privilege profile, 

Sorry!
We are currently experiencing technical difficulties. Please check back later.

 

Are you using the same email address as your My Telus account?

Yes I do

Hello, 
I don’t know why a guy is answering for me but I got the same message : «Sorry!
We are currently experiencing technical difficulties. Please check back later. »

 

And yes I use the good email and password, that’s not the problem.

Thanks to you both. I've reached out to the Telus Privilege team and waiting for them to get back to us. We will reach out when they do. 

dru
Community Manager
Community Manager

Any time, @StephanD!

@xav Are you still experiencing issues?

@dru yes, I can confirm that I am still experiencing this problem. Just tried on two separate browsers + phone.

dru
Community Manager
Community Manager

Which service(s) are you subscribed to?

Mobility - Personal. Nothing else!

For me, everything is working perfectly.

 

Tkx

The_acx
Neighbour

Hello I'm experiencing the same issue with my account I'm unable to access telus privilege