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57raptor's avatar
57raptor
Friendly Neighbour
2 months ago
Solved

Can not access Telus Router

Can not access Telus router with given info on the router. How do you reset it?

11 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hi Raptor, if you’re unable to access it using the default login credentials printed on the router, you can perform a factory reset to restore the settings to default. 

     

    Try these steps and let us know if it works for you:
     

    Locate the Reset Button: Look for a small reset button on the back of your router. It’s usually recessed and may require a pin or paperclip to press.


    Press and Hold: Using a pin or paperclip, press and hold the reset button for about 10-30 seconds (depending on your router model). You’ll see the lights on the router flash, indicating it’s resetting.


    Wait for Reboot: Once the reset is complete, the router will reboot. This process may take a few minutes.


    Log In Again: Use the default login credentials printed on the router to access it. Make sure you’re connected to the router via Wi-Fi or Ethernet cable.

     

    • 57raptor's avatar
      57raptor
      Friendly Neighbour

      All it says on it on the bottom that it's a Telus WiFi Hub

    • 57raptor's avatar
      57raptor
      Friendly Neighbour

      Well as soon as I find a paperclip or pin I'll try the reset, but at the moment I have neither.