My Telus Privilege not accessible

[StephanD]

Good day, for weeks now, when I try accessing My Telus Privilege page, I get an error message stating about Technical issues.

[xav]

I have had the same issue, almost a year now. Contacted technical support many months ago, they escalated and said things would be solved, and still zero progress. I have given up. Just snagged a screenshot:

Error prompt picture 

To help, this happens regardless of if I am already logged in or if I try logging in directly from https://www.telus.com/en/qc/telus-privilege/registration, and happens on mobile and multiple browsers across multiple computers (even after clearing cache). This is clearly a backend issue.

[dru]

@StephanD Is the error you're running into the same as shared by @xav?

[StephanD]

Yes, it is the same error. It was working a couple of months ago. Not anymore.

[dru]

Thanks for confirming. I'm going to track down a prime and see about what's going on. Stay tuned!

[dru · Accepted solution]

@StephanD Our backend team sync'd your account. Can you try logging in again and let me know if it works?

[StephanD]

Thank you very much Dru, it is working once again. Take care,

[dru]

Any time, @StephanD!

@xav Are you still experiencing issues?

[xav]

@dru yes, I can confirm that I am still experiencing this problem. Just tried on two separate browsers + phone.

[dru]

Which service(s) are you subscribed to?

[xav]

Mobility - Personal. Nothing else!

[StephanD]

For me, everything is working perfectly.

Tkx

[The_acx]

Hello I'm experiencing the same issue with my account I'm unable to access telus privilege

[dru]

@The_acx  I'll be sending you a PM shortly. Please keep an eye out for the notification 🙂

[Bestguy]

Hi could you please sync mine too?

I have same technical error

[dominiqueetjean]

mine is the same, has not worked for months, same message as above

[dru]

@dominiqueetjean I've sent you a private message 🙂

[dru]

@The_acx @xav @dominiqueetjean Can you try logging in? We've reset your profiles. Thanks!

[xav]

finally works for me! thanks so much @dru and backend team. cheers

[Loulou26]

Same thing for me, I tried with different computer, different browser and the application on my cell, nothing to do, I don't have access to Telus privileges. Thank you for helping me 🙂

[Loulou26]

Resolved, thank you