My Telus Privilege not accessible

[StephanD]

Good day, for weeks now, when I try accessing My Telus Privilege page, I get an error message stating about Technical issues.

[xav]

I have had the same issue, almost a year now. Contacted technical support many months ago, they escalated and said things would be solved, and still zero progress. I have given up. Just snagged a screenshot:

Error prompt picture 

To help, this happens regardless of if I am already logged in or if I try logging in directly from https://www.telus.com/en/qc/telus-privilege/registration, and happens on mobile and multiple browsers across multiple computers (even after clearing cache). This is clearly a backend issue.

[dru]

@StephanD Is the error you're running into the same as shared by @xav?

[StephanD]

Yes, it is the same error. It was working a couple of months ago. Not anymore.

[dru]

Thanks for confirming. I'm going to track down a prime and see about what's going on. Stay tuned!

[dru · Accepted solution]

@StephanD Our backend team sync'd your account. Can you try logging in again and let me know if it works?

[StephanD]

Thank you very much Dru, it is working once again. Take care,

[username123]

Hey, I'm having the same error on multiple browsers

[AntoFortier]

Hey dru, 

I’m having the same « technical issue » problem. Can you try to solve it? You looks like the hero of the problem here 😀

[TELUS_Support]

Hi there, can you tell me what error message you are getting? 

[Bestguy1]

Hi There, I can’t access privilege profile, 

Sorry!
We are currently experiencing technical difficulties. Please check back later.

[TELUS_Support]

Are you using the same email address as your My Telus account?

[Bestguy1]

Yes I do

[AntoFortier]

Hello, 
I don’t know why a guy is answering for me but I got the same message : «Sorry!
We are currently experiencing technical difficulties. Please check back later. »

And yes I use the good email and password, that’s not the problem.

[TELUS_Support]

Thanks to you both. I've reached out to the Telus Privilege team and waiting for them to get back to us. We will reach out when they do. 

[dru]

Any time, @StephanD!

@xav Are you still experiencing issues?

[xav]

@dru yes, I can confirm that I am still experiencing this problem. Just tried on two separate browsers + phone.

[dru]

Which service(s) are you subscribed to?

[xav]

Mobility - Personal. Nothing else!

[StephanD]

For me, everything is working perfectly.

Tkx

[The_acx]

Hello I'm experiencing the same issue with my account I'm unable to access telus privilege