Stream+ Not Working! Help Please!
It's been over a week since I bought Stream+, and it's not working, I can't connect to any streaming services, I can't update my credit card information, and I can not do anything. Can someone please fix this
Latest topics
A Two-Cent Mystery
I have a talk and text 100 mobile plan. I topped up my account with $100 before my plan was coming due for renewal. The balance showed the $100 at first, however, when I tried to make a phone call a couple days after, the call could not get through a...
Welcome email
I was wondering how long it normally takes to get the welcome email to register my account
Orders
Anyone else place an order for a new phone only for it to be randomly canceled and when you phone customer service they just reorder it but then it never ships? Feels like I’m dealing with a third world company unbelievable.
Price match
Anyone else have issues with price match taking longer that the 15 business days?
My Order hasn't been processed yet
I placed an EPP order on December 9th (seven days ago) as a new customer, for a new phone and plan. However, I haven't received any updates or information. The status remains unchanged, indicating that it hasn't even been processed, despite the payme...
Bring it Back
Hi I am wondering about the Bring it Back Program and what options I have at the end of it? So if I bring it back ( my phone) does that guarantee me to get another phone/line with Telus? Does my phone have to be in perfect condition when I bring it b...
Why am i unable to Remove an account off my telus account?
So im having trouble remove an account on my telus account that i never had the intention to keep, i was given the wrong account number and now its stuck on my account, which i am unable to remove. i tried to call get help over customer service but t...
Being Charged and have not gotten my sim card due to Canada Post strike.
I agreed to a family plan with telus back in November and have not received my sims due to the Canada Post strike. I am still being charged even though im unable to use the service. Is there any way I could pause my bills or be credited until im able...
