Steam+ not linking with existing Prime account

[OKSheep]

I just signed up with Stream+ and had no issue with linking my existing Netflix and Disney+ accounts. However when I follow the instructions to link my Prime account I get an error message - "You already have an active Prime membership on this account. Existing Prime members are ineligible for this offer."

I searched to see if anyone else was having issues and found that the solution is to either pause or end the existing subscription. I can't do that as my Prime subscription renewed on Jan 11, 2025 for another year. Therefore if I pause or end the subscription it won't truly end until Jan 11, 2026.

I signed up with Stream+ thinking I could just link my Prime account easily as that was what was stated in the FAQ. I do not want to pay for Prime twice for a whole year because this issue was not known until after I added Stream+! There has got to be another way to link my Prime account without getting double billed for it.

[Rocky3]

I suspect you previously linked your existing prime account into TelusTV.

look at the settings and unlink the prime account. Then you may be able to link into stream

[OKSheep]

I don't have TelusTV so it can't be that. I tried linking my Prime before even activating the TelusTV+ that comes with the Stream+ package.

[TELUS_Support]

Yes, you would need to pause your Amazon account. Amazon will pause your direct billing immediately, once Stream+ is activated. Any unused portion of your monthly/annual plan will remain within your Amazon account, and consumed should you remove their Stream+ billing at a later date. If you would like this balance to be refunded instead, you must contact Amazon directly to request (amazon.ca/contact-us).

[OKSheep]

I figured it out with Amazon. The best way to get this done painlessly is to change the plan from yearly to monthly. They will automatically refund whatever I didn't use under the yearly plan - which for me would be 1 year minus ~2 weeks. Now I can just wait for my current subscription to end in Feb 2025 and I should be good to go to link the account with Stream+.

I will add that this issue with Prime should be noted in your FAQ's about Stream+. There was a statement regarding potential issues with linking an existing Disney+ account and so there should be one as well for Prime.