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Cell phone

alan1711
Just Moved In

I cannot make outgoing calls. Says MOBILE NETWORK NOT AVAILABLE  My cell # is <Personal info removed by moderator>

1 REPLY 1

Nighthawk
Community Power User
Community Power User

Has the phone worked on the Telus network previously? If yes, then the usual recommended troubleshooting is here: https://www.telus.com/en/bc/support/article/cant-make-or-receive-voice-calls. One additional troubleshooting step if the phone previously worked with Telus would be to remove and re-insert the SIM card.

 

If you have a new phone and it's never worked with Telus, please post the make and model of the device. There is a possibility it may not be compatible.


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