Billing information

[Whatsgoingon]

The paperless billing used to show all the information about calls made and texts made and would show the most recent being items from the current date. Now when I go to text or talk usage on the bill I do not see anything for the text that are being sent back and forth and calls made are not current to the date. Can somdonrnt me why.

[dru]

When you log into your online account, you can view your call and text message details via Usage. 

[Whatsgoingon]

It does not show up anymore. It only shows the calls and nothing else.

“Every problem is a gift — without problems, we would not grow.”

[dru]

It appears you're not the only one missing this view. I'll consult our dev team to see if I can get an answer. Stay tuned!

[dru]

@Whatsgoingon Just an update on this: our dev team has identified an issue and is working on identifying the root cause. I'll share more updates as they become available. Thanks so much for flagging this 🙂

[dru]

@Whatsgoingon Another update: We've identified the root cause and we're now working on a fix for deployment. Thanks for your patience 🙂

[Whatsgoingon]

Thanks so much!

“Every problem is a gift — without problems, we would not grow.”

[dru]

One final update: A fix was implemented and we should be good to go. Thanks again for flagging this to us 🙂

[xray]

It's working now, I can see talk and text details again! Thanks @Whatsgoingon for reporting the problem and thanks @dru for the prompt fix!

[Whatsgoingon]

Yes I checked this morning and absolutely appreciate this error being rectified.

“Every problem is a gift — without problems, we would not grow.”