My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Resolved! Somebody put a tick on my last post which i left open for a reason

I have still not seen my account on line or my credit card online credited for the $85 upgrading from 25mbps to 50 mbps .My bill including that $85 has been debited to my credit card by Telus. No refund at all on account or Credit card.Please do not ...

kruisey by Advisor
  • 10 replies
  • 0 kudos

Resolved! Aggressive Home Bundle Telemarketers

Just had a very unpleasant encounter with supposedly Telus telemarketers dialling my Telus phone from number 1 866 369 9826. They were trying to get our home bundle business, something we have been on the fence about. After a very rude and aggressive...

ShawUser by Just Moved In
  • 8 replies
  • 0 kudos


I get upset every time I see an ad offering tv's or laptops or tablets or ?? for signing up as a new subscriber to one of their products. I've been a subscriber for many, many years, have all my products bundled and yet what do I get as an incentive ...

Resolved! Sent emails not being received

I will send 3 emails to the same person..2/3 will not be received, but the 3rd one goes thru. This happens to different people...different times....sometimes I've hit "reply" and it still won't be received. I'm using IncrediMail as my mail program, n...

Resolved! Charged Labour and Costs for Upgrading to 50MBPS

The charge was $75 and partial charge $10,Was not informed when I ordered this upgrade that I would be charged.I phoned Telus yesterday and they told me there was no charge.Can anyone explain this>

kruisey by Advisor
  • 8 replies
  • 0 kudos

How to stop my telus home internet service?

Hi, there. I'd like to stop my telus internet service. I have been using internet 25 for around an half year, and now I want to stop it. please let me know what is the procedure to do this.Thanks.

codlstjr by Just Moved In
  • 1 replies
  • 0 kudos

Prorated Billing for Disconnected Services

I just spent some time talking to a rep, questioning why I didn't get credit prorata for a service I had removed earlier in November (my bill period is the 28th). She told me times have changed and I now need to give 30 days notice in order to receiv...

Ev by Friendly Neighbour
  • 1 replies
  • 0 kudos

Online banking

My online banking is asking for a 10 digit account number and mine is only 9?

tkynock by Just Moved In
  • 2 replies
  • 0 kudos