Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why I lost my charge?

Just Moved In

Last November(3 months ago), I got a Home internet.

And also I added the option of picTV for getting credit.

After that, my account has 150 points so the salesperson showed me that my credit was -$150.

But now, my contract doesn’t have any discount even in November and Telus is telling me that I have to pay all of that.

Why? Where is my credit? Is this a scam?




Community Manager
Community Manager

Hello! Your best bet would be to reach out to us over on social media so we could look into your account and investigate. This is so that we'd be able to verify the account for security purposes and look at the billing. Send us a DM over at our Twitter account ( or a private message at our Facebook page ( and we can help out!