Where is my bill? Missing bill, not available online

[slyjester]

My bill is missing online. It only shows me last month's bill which I already paid. I am signed up for pre-authorized payments and I need to know how much money to transfer to my bank account where the payments withdraw. I usually can see my bill on the 14th. I've been checking every day but it only shows me the previous bill. It also says my balance is $0.00 even though the next cycle is here. I tried chat - which also tells me my balance is $0.00. I tried calling - was unable to reach anyone. No response on Twitter yet. You are not making this easy, Telus! 

[slyjester]

Also, the bill amounts are not consistent because of all the credits they keep messing up. So I don't know what to expect for this upcoming bill. I've called Telus at least once a month for the last four months because of missing credits. It's been pretty terrible, especially during these times..