Telus Reward Points are Expiring End of January 2025?

[Dalyha]

I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025! How would people know this? Who reads the tiny fine print at the bottom of their paper phone bill, if they even receive one? I didn't believe that Telus would do such a thing to their customers without making sure that their customers were informed of this change through letters, emails, online posts, large notices on their website, etc., so I went online to download a copy of my last bill (I don't get paper bills so I never look at the entire thing), and sure enough, In teeny tiny fine print at the bottom of my 4-page bill, it says:

"As of January 30, 2025, points accumulated up to December 31, 2023 will no longer be retained. Points earned in 2024 will not be impacted. 

1. WHY has there not been an email informing customers of this and why is there nothing on the Telus Rewards web page to indicate that points are expiring?

2. WHY would reward points expire? No other rewards program I know of does this to their customers as long as the account is kept active.

My prediction is that, unless a major information campaign is started on this change, Telus will have many upset customers losing their Reward Points.

[BrentEh]

I just logged into my rewards account and noticed 100+ in missing points. I have been saving these to receive 2 gift cards. In my view - these loyalty rewards were essentially stolen. There is no record of them being removed or redeemed and no one contacted me about the status of these points. I would love for someone from the Telus Official Support team to reach out to me on this. It is a completely unacceptable business practice. 

[TELUS_Support]

We can send you a private message for sure, be on the lookout.

[BrentEh]

Thanks - I look forward to hearing from someone. 

[TELUS_Support]

We sent you a private message, thanks.

[BrentEh]

Thanks! Just waiting for the link.

[BrentEh]

I'll give credit where credit is due - thank you for making this right Telus Support.

[DandJ]

It sure would be nice for them to apply their approach unilaterally to everyone rather than picking and choosing. I am still waiting to be contacted but crickets.... Had a $100 credit applied but that is a far cry to compensate me for the points I lost.

[Fisherguy]

I learned of this underhanded move about the "telus rewards" on a FB group and sure enough I saw I'd lost points too.

I started a chat about this and got call back pretty much right away. (It's a miracle!)

I lost 271 points, he tried giving my 50 cent credit for each, I told him it should be a dollar each. He put me on hold and came back and gave me the $271 credit.

He said I get reward notifications by email, when I told him I don't he checked and verified I'm not getting them and added me to the 'email list'.

I can only imagine how many customers are losing hundreds of dollars of points and not knowing it. Seems pretty sleazy TELUS!
Telus is not the same company my wife and I (and my dad) worked for for over 35 years.  BCTel didn't treat customers like this!

[Dalyha]

That's great that you were able to get all your points refunded as a bill credit. It definitely pays to be persistent. Telus should be doing this for all customers who had reward points suddenly disappear without warning.

[Leftyslidey]

Why are they not crediting everyone equally?  It should be dollar per point.  I was told I had 191 points but that they would only credit me $150.00.  Others have posted about credits that were even less.  Very poor customer service!!

I too miss the good old BCTel days.