I was supposed to receive a promotion rate starting from August, however, my August bill did not reflect it. Okay, no worries, everyone makes mistakes. I called Telus and talked very politely about this issue. The agent apologized and told me that whatever discount I was supposed to get would show up on my next bill.
November came, the bills still showed the regular price - no discounts. At this time, Telus overcharged me $90.13, so I called Telus the second time. When I I expressed my concern to the agent, she sighed and transferred me to the loyalty department. The loyalty department told me that I would get a refund on my Visa card, and for my compensation, I would get a $25 discount. The agent was very polite and told me that she would even do a follow-up call back in a week! Such good service!
3 weeks later, I only got the $25 discount. I never received the refund. I did not get a follow-up call either. Is Telus playing with me? Why does Telus not return my money? I feel like Telus is toying with me. Does anyone else experience the same issue?
Telus has been screwing with me ever since I jumped ship from Shaw to Telus in June. I have had to call them every single month since to get my monthly bill straightened out. I think they are hoping that I don't notice the billing increases that they sneak in monthly. Very dishonest company IMO.
I'm still waiting on a callback from them. The level of support is a joke!!!