Sketchy door to door service check

[JessicaP]

Tonight around 7:20pm, two men wearing Telus jackets and carrying a tablet came to my door in Calgary, AB, claiming to be Telus agents checking in on existing customers. They started to ask about my services, seemingly confirming which ones I had but they did not actually know what services were under our account, listing services we did not have. I told them I wasn’t comfortable telling strangers at my door details about my services and account that they would know if they were really Telus employees and they told me that I was “entitled to my own opinion”. They then proceeded to ask me more questions about my account, including if the services were in my name, but they didn’t know my name either. I pushed back again and they left, but it was extremely strange and felt like a phishing scam seeing as Telus already has my information and can contact me by phone or email. If these were truly Telus reps, Telus needs to know that this made me feel very unsafe and there are better tactics to engage customers.

[JessicaP]

I’ll add that these folks never provided any kind of ID to show that they are affiliated with Telus.

[xray]

In my opinion showing ID is pointless. Would the average person know the difference between a fake TELUS ID and a real one? Same goes for any other company's ID. I have no idea what a real Shaw ID or Enmax ID looks like.

[xray]

Sounds like you did the right thing. I never give any information to cold calls at the door.
If they really did say that you were "entitled to your own opinion" that would have been the queue to just close the door without the need for any further pleasantries.

[A-B]

This definitely sounds suspect, and while of course all legitimate TELUS employees have visible ID and/or can produce it to show you on request...it is true that there have been cases of fraudulent home visits. I'll send you a private message to discuss, thanks.

[ShannonAshley03]

This JUST happened to me. It was dark and 8:15pm. I felt very sketchy and uncomfortable. Its was a female and male. The female standing front. Asking for info about my account and when I said I’ll call if I change my mind the guy started aggressively coming closer to my door. I felt very scared so I once more politely declined and shut and locked my door.

[A-B]

I'll send you a private message to discuss further, thanks!

[604mum]

Wow this literally just happened to me! Except it was around 4pm and it was only one guy. He knocked on my door twice and stood in the yard to look at my house. When I finally answered he didn’t come closer to talk but stayed where he was. He asked if I was with Telus (which he should know) and then asked how my internet was (but had to first check if I had the internet) and also asked the same for my TV (again he should know my account info). When I asked for his business card he said he didn’t have any! He didn’t even offer his Telus ID. He did nothing to try to make ne feel confident on who they are in order to continue with answering his questions!!

[TELUS_Support]

We're sorry to hear about this unsettling experience. Telus employees should always have proper identification and be able to verify their credentials. We'll be looking into this matter. Please send us a private message with any further details, so we can address this situation appropriately.