Tonight around 7:20pm, two men wearing Telus jackets and carrying a tablet came to my door in Calgary, AB, claiming to be Telus agents checking in on existing customers. They started to ask about my services, seemingly confirming which ones I had but they did not actually know what services were under our account, listing services we did not have. I told them I wasn’t comfortable telling strangers at my door details about my services and account that they would know if they were really Telus employees and they told me that I was “entitled to my own opinion”. They then proceeded to ask me more questions about my account, including if the services were in my name, but they didn’t know my name either. I pushed back again and they left, but it was extremely strange and felt like a phishing scam seeing as Telus already has my information and can contact me by phone or email. If these were truly Telus reps, Telus needs to know that this made me feel very unsafe and there are better tactics to engage customers.
