Forum Discussion
Sketchy door to door service check
Tonight around 7:20pm, two men wearing Telus jackets and carrying a tablet came to my door in Calgary, AB, claiming to be Telus agents checking in on existing customers. They started to ask about my s...
Wow this literally just happened to me! Except it was around 4pm and it was only one guy. He knocked on my door twice and stood in the yard to look at my house. When I finally answered he didn’t come closer to talk but stayed where he was. He asked if I was with Telus (which he should know) and then asked how my internet was (but had to first check if I had the internet) and also asked the same for my TV (again he should know my account info). When I asked for his business card he said he didn’t have any! He didn’t even offer his Telus ID. He did nothing to try to make ne feel confident on who they are in order to continue with answering his questions!!
TELUS_Support
Official Support Team
Official Support TeamWe're sorry to hear about this unsettling experience. Telus employees should always have proper identification and be able to verify their credentials. We'll be looking into this matter. Please send us a private message with any further details, so we can address this situation appropriately.
