Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
I think it is disgraceful what TELUS is doing.
First, they announce a major change to the rewards program, putting telus customers at risk of losing their points. Then close to the cutoff date, the systemis "down for maintenance" so customer cant redeem their points even IF they are aware.
This is shady business practice at best. With the system not accessible, TELUS should NOT BE ABLE to cancel reward point on member accounts !!
Not only that, they also took away ALL of the decent gift cards you can redeem AND changed the “price” of them too. $25 gift cards now cost 29 points instead of 25 points like they should. The “loyalty rewards” program is on of the 2 reasons i am switching to Rogers/Shaw when my contract is up in June. Its no longer about loyalty, just money.
Just noticed that as well! What little “value” the program held, is now even more diluted. They should stop pretending and just do away with it entirely! Once any cancellation fees can be offset by a credit from a new provider, we will be terminating as well. With an internet provider, smart TV’s and direct streaming services, no one needs the middleman anymore, anyways.
TELUS_SupportOfficial Support Team
Our Rewards team is working on adding new opportunities for the rewards catalogue and new things are on the horizon. We'd hate to see you leave. Let us know if there's anything regarding your services or account that you'd like to discuss and we'll be here.
