Rewards Program changing

[LonneClark]

I think it is disgraceful what TELUS is doing.

First, they announce a major change to the rewards program, putting telus customers at risk of losing their points.  Then close to the cutoff date, the systemis "down for maintenance" so customer cant redeem their points even IF they are aware.

This is shady business practice at best.  With the system not accessible, TELUS should NOT BE ABLE to cancel reward point on member accounts !!

[Dalyha]

Yes, try to spend your points while you still have them! Points accumulated before December 31, 2023 will be expiring on January 30, 2025. You should at least be able to get a bill credit for them. No idea what Telus is going to be doing with all those expired points that will be lost... nobody seems to be able to get a straight answer out of them. 

[TELUS_Support]

Any points accumulated before 2024 are being expired. We'll send you a private message to discuss your issue with the system itself.

[jjn2011]

why though? no notice? i just lost 70 points i was saving and i found out 2 weeks after they were expired? no one even knew! how is this fair to your loyal customers? 

[Dalyha]

The notice was printed in fine print at the bottom of the December 2024 paper bill. You wouldn't have seen the notice if you receive your bills electronically. I recently switched back to receiving a paper bill so that I don't miss any of the fine print in the future.

[lolipop]

I have lost all my rewards points that I  have been accumulated for years. I had no idea it expires. Can any help to retrieve them? 

[TELUS_Support]

Hello! As of January 30, all points accumulated before 2024 have been expired, with customers notified in bill messaging before the end of last year. All points accumulated since then and going forward will remain as per usual. We're not able to retrieve any of the expired points, but we still have a number of great opportunities in the Rewards catalogue. 

[jjn2011]

right?! i had no idea either! like why would they even expire, how is that ok, and i lost 70 points that i was saving! i dont even know what to spend my 57 remaining points on as i have not redeemed anything yet, i heard the gift cards can take months! any suggestions on how to use these points before the program ends?

[DShep97]

Not only that, they also took away ALL of the decent gift cards you can redeem AND changed the “price” of them too. $25 gift cards now cost 29 points instead of 25 points like they should. The “loyalty rewards” program is on of the 2 reasons i am switching to Rogers/Shaw when my contract is up in June. Its no longer about loyalty, just money.

[ANV]

Just noticed that as well! What little “value” the program held, is now even more diluted. They should stop pretending and just do away with it entirely! Once any cancellation fees can be offset by a credit from a new provider, we will be terminating as well. With an internet provider, smart TV’s and direct streaming services, no one needs the middleman anymore, anyways. 

[TELUS_Support]

Our Rewards team is working on adding new opportunities for the rewards catalogue and new things are on the horizon. We'd hate to see you leave. Let us know if there's anything regarding your services or account that you'd like to discuss and we'll be here.

[Dalyha]

I'm cancelling as well when my contract is up in August. I've been a customer since the 1990's, before the merger with AGT and BC Tel. Besides their customer service issues, Telus prices have gone way up and like you say there are just too many other options out there.