Register to My TELUS

[phyleas777]

Hello, 

As some other prospects mentioned, I have an issue with registering to My Telus Web (though I am already a client) and I will post my issue here since the support page is not helpful. 

After clicking on Register to My Telus and entering my email address:

So far, so good. After receiving the email and clicking on the registration link: 

Now, after entering my postal code, I get this page (which looks weird and not completely functional):

- top of page

- bottom of page

I enter and confirm my password; I choose my security question and enter the answer; I submit and...

nothing. No confirmation emails. None.

Could you please check this on your end and let me know how I can access my account? It would be really helpful.

Thanks for your support.

Best regards,

Philippe

[TELUS_Support]

Hi there, if you are already a customer, do you have a My Telus  account already set up? 

[phyleas777]

I don't understand your question. Do you want to know if I have already applied for a service or if I have access to my account online? (which is the issue mentioned in my first post...)

[TELUS_Support]

Did you recently sign up for services? If so, has it been activate yet?

[phyleas777]

Yes, I have. It's activated and working well at home. What should be the next step?

[TELUS_Support]

Thanks for the clarification. We'll send you a private message to collect some info and look into this for you. Please keep an eye on your inbox 🙂