New internet account, can't create Account

[MarkO87]

I signed up for a service install online and the text suggested I download the app or create an account. I wasn't able to. After entering the account number provided I reached a screen saying my service had been cancelled. I reached a support person on the phone who had no guidance except to rudely ask me why I didn't also sign up for cable. Install went as well as any other dealing with Telus...

Either way...

Now I'm attempting to sign up for the My Telus account and while I can now get one screen farther (to input a password and security question) after doing so I reach a screen that reads:

I tried this earlier today about 2 PM MST and again now at 7 PM MST. Install was yesterday Feb 17 and signup was Feb 12. Do I have to wait for the account to be created still?

If it matters I also received a second copy of the Your Home Service(s) order is confirmed email last night 3 hours after the install had been completed.

[MarkO87]

@TELUS_Support 

[TELUS_Support]

Hi! Just following up. Were you able to create the account? Have you tried a different browser or device? Clearing cache and cookies? Please let us know!

[MarkO87]

I tried an alternate browser and received the same error,

The url reads, error=email-unavailable

I tried just now using an alternate email but received a different error page with the URL error code invalid.token

I think my email is still in use by a previous account I had 10 or so years ago but because I signed up on this same email I cannot use another to sign up for mytelus. I suspect the easiest way to fix this would be to change the email I signed up with in this instance to a different one. Or perhaps there's a way to release the old one for use on this new account.

If you determine I need to call in about this I'd appreciate a private message with a number that won't get me 3 consecutive salespeople and then hung up on.

I appreciate the prompt follow up!

[MarkO87]

I tried again just now on the Edge browser which I do not use or modify and received the same error. "Something went wrong" Try again later.

the URL of the "Something went wrong" page reads

errorcode=email.unavailable

So I will try creating the account to a different email address. However the email address I am trying to use is the one I signed up for and have so far received communications through. I have in the past asked to not receive marketing communications from Telus and had an account 10 years ago or so that may be contributing to the error.

[MarkO87]

Sorry about the double post. I replied via email and it didn't seem to work at first.

[TELUS_Support]

Lets have a closer look at this! Will send you a private message to gather more account details!

[Rocky3]

@MarkO87 

When you log in, do you see this: 

Welcome to your new and improved My TELUS Overview. Prefer the old view? Switch back

I have pointed out the upgrade view started this issue. May work for you