Credit on a closed account


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Was on hold with Telus for 25 minutes, and threw in the towel.


Cancelled my Telus home internet account. Received a statement saying the account was closed and that I had a $25 credit. I would like to just apply this to my mobility account. How can I transfer the credit? 

Community Power User
Community Power User

Unless the accounts were already linked, you would have to call Telus to either have the credit applied to your mobility account, or a cheque sent you.


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Community Manager
Community Manager

@Jilly, @NFtoBC is correct. Transfer of credit would require the assistance from a TELUS representative. For cheque, no action is required, it will be sent to your billing address.