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Cannot claim Telus rewards

MGomez
Neighbour

When I try to claim a reward, I get the error message "You are temporarily unable to redeem this item. You may please try again later." No matter what option I choose for verification it does not work.

 

I've tried different browsers, sign out and in and waited. Still the same message.

8 REPLIES 8

TELUS_Support
Official Support Team
Official Support Team

Hi there, can you send us a private message?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Hi I sent the private message. Thanks

TELUS_Support
Official Support Team
Official Support Team

Got it, and just replied. Thanks!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Tete333
Neighbour

I’m having the same issue 

TELUS_Support
Official Support Team
Official Support Team

Hey @Tete333 - send us a message and we will be happy to help!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

How do I send a direct message 

I figured out, sent a message 

chester17
Neighbour

I am also having the same issue.