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Cannot claim Telus rewards

MGomez
Neighbour

When I try to claim a reward, I get the error message "You are temporarily unable to redeem this item. You may please try again later." No matter what option I choose for verification it does not work.

 

I've tried different browsers, sign out and in and waited. Still the same message.

7 REPLIES 7

TELUS_Support
Official Support Team
Official Support Team

Hi there, can you send us a private message?


If our reply solved your issue, please click on "Accept as Solution" to help others in the community.

Hi I sent the private message. Thanks

TELUS_Support
Official Support Team
Official Support Team

Got it, and just replied. Thanks!


If our reply solved your issue, please click on "Accept as Solution" to help others in the community.

Tete333
Neighbour

I’m having the same issue 

TELUS_Support
Official Support Team
Official Support Team

Hey @Tete333 - send us a message and we will be happy to help!


If our reply solved your issue, please click on "Accept as Solution" to help others in the community.

How do I send a direct message 

I figured out, sent a message