Tired of the BS.
Since day one, we've had issues with internet, wifi, poor internet speeds, TV box issues, PVR issues, package and subscription issues, app issues, web app issues and then there's the customer service.
On MULTIPLE occassions, issues were to be addressed, follow up calls are scheduled and then completely ignored.
(Forget about the long wait times on hold, being directed to use the app or chat, only to be told to call and then being directed back to the app or chat.)
Needless to say, now that we're 24 hours past the last broken promise by Telus, I'm done.
THE QUESTION:
I have a well documented list of issues, failures, broken promises and outright lies from Telus. I am assuming there will be push back about cancelling this 2 year agreement without paying their cancellation fees. Besides telling them to take a long walk off a short bridge if they come after me for them, what steps should I take? I've already found an offer from another provider that will give more selection at a better price and while slightly slower interet speeds are promised, the fact is I'm barely getting half of what Telus promises for what I'm paying. While reluctant to get into another term agreement, less money and less hassle is making it appealing.
