losing a customer

[samnic59]

i have been a loyal EPP telus cutomer. this year I have all my family 4 phones up. I went to up grade my kids phones.

Kid 1 new apple 14 for$15/ month plus $55 plan. then they charge me an activation fee - for what ? - the agent tells me to call customer retention and they will reverse! OK

Kid 2 - go one evening at 7:30 PM - new samsung phone $5 per month and $55 plan  and $60 activation fee - again told to call customer retention to have waved. Also told to come bcak the next day because they close at 8pm and can not do the transfer in time. Went back the next day and they did not want to honour the previous days plan - new plan $7.95 for the phone and $60 per month. 

Kids need phones for school so I purchased.

Call customer retention - they would not wave $60 fee. 

the other 2 phones on the plan are mine and my wifes that I bought out and we will be moving to another carrier. 

I do not understand telus! 

Hopefully they will see this and give me a call to try to retain me. 

[Syaoran · Accepted solution]

The fees are just another way to punish customers. It's unfortunate that Telus and other providers choose to do this. You can always purchase your device directly from the manufacturer or somewhere like BestBuy in full and just take the physical SIM out of the old device and put it in the new one. There is no charge for that.

[samnic59]

will be moving from telus!