I received an email from Telus on Thursday (April 27 2023).
The email title is: Important information about upcoming changes to your account
The email says:
We’d like to keep you informed of upcoming changes to your mobility account, affecting the following phone numbers on your account (shows the last 4 digit of my cell phone number).
As mentioned on your April bill, the charge for the data block feature on your account will be increasing by $2/month. This change will be reflected on your May bill.
What this means is that my data block will go from 3.00 dollars a month to 5.00 dollars a month just for mine.
The email says they mentioned this increase on my April bill (never saw this and I looked at my text I receive every month when my bill is ready and there is nothing about this increase). So this is why I find this very odd to receive this email so soon before the changes are supposed to take place without a real notice from them about it. Not even an email or a text was sent to me. I tried contacting them, but I have not succeded yet.
Anyone else received emails similar to this lately?
"and I looked at my text I receive every month when my bill is ready and there is nothing about this increase"
The Text you receive is NOT your bill, it is just a notification. You need to login to your account to view or download your detailed bill, which contains any information about changes to your account, and the long distance calls you have made, etc.