Useless customer service

[TrevorJ]

I placed an order on Nov 29 for 2 new iPhone 16 Pros. There has been no movement on the order and I got a call on last Saturday and they left a voicemail saying there were some details that they needed before my order could be completed. I called back and after about half an hour I was told that I had to call back on Mon-Fri to resolve the issue. I called on Monday and waited over an hour and wasn’t able to speak to anyone and I had to move on with my day. When I got home I was able to request a call back and spoke with someone, I was placed on hold for 20+ minutes and was told that I would be sent a text message to verify my identity for my order. I followed the link and completed the verification. You make someone wait on the phone for hours when you could have sent a simple text message! But it gets worse. There were no changes to my order after verifying my identity and today again someone from Telus left a voicemail saying they needed to verify some details for my order. I'm not going to waste any more of my time because you're clearly employing the most useless and incompetent people who have no knowledge and no authority to complete even the most basic of transactions.

[TELUS_Support]

Hi @TrevorJ - we will send you a private message. We can check on the status of the order

[TrevorJ]

You’re too late, I’ve cancelled my order due to your complete and utter incompetence. It’s crazy how you make people wait on the phone for hours and still can’t resolve an issue and when you post publicly like here or on social media you’re bending over backwards to try and stop the bleeding, absolutely pathetic.