Forum Discussion

TrevorJ's avatar
TrevorJ
Neighbour
2 years ago

Useless customer service

I placed an order on Nov 29 for 2 new iPhone 16 Pros. There has been no movement on the order and I got a call on last Saturday and they left a voicemail saying there were some details that they need...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Hi TrevorJ - we will send you a private message. We can check on the status of the order

  • JPNM's avatar
    JPNM
    Neighbour
    7 months ago

    Hey Telus support! I am experiencing the exact same thing with my recent web order. We have now been on the phone 2+ hours trying to get through to the web store phone number 1-866-488-2709. We received an alert to provide additional information for our order of two iPhone 16 Pro's... how else can we provide this information? Sitting on hold for 2+ hours in absolutely insane. 

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      7 months ago

      Hi JPNM - You can visit a TELUS Store with two pieces of ID and they can call in to their support team to get this straightened out

  • TrevorJ's avatar
    TrevorJ
    Neighbour
    2 years ago

    You’re too late, I’ve cancelled my order due to your complete and utter incompetence. It’s crazy how you make people wait on the phone for hours and still can’t resolve an issue and when you post publicly like here or on social media you’re bending over backwards to try and stop the bleeding, absolutely pathetic.

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