Telus 3G coverage

[Wild_Willy]

I own a CPAP device which uses Telus 3G to connect to my provider. According to what I read online Telus 3G support will end by December 2025, but the wording is a little fuzzy. It sounds like it will be phased out by 2025.

The modem on my device still shows a good connection, but that does not mean the packets are being processed. My device stopped phoning home about a week ago. I checked the latest coverage map and it says there is still a Bell 3G tower close to me, although the map is slightly out of date.

I'm in the Ponytrail and Rathburn road area. Any insights would be appreciated.

Thanks

[Nighthawk]

I haven't seen any concrete announcements from Bell or Telus about when the 3G is going to be shut down. There are rumors that it could happen in 2025. If your machine isn't phoning home, you may need to contact the manufacturer of it for support.

[Wild_Willy]

Thanks, I sent hem a support ticket through the app but they have not responded as yet.

There are a lot of these machines out the, so I'm sure if they get enough complaints, the inertia might get this resolved.

[timc995]

Did you ever get confirmation from Telus on the end date for 3G support?

[timc995]

There are a few threads on this topic, but this is the only one not yet closed, so I am adding new information here.

It seems that Rogers will finally be shutting down their 3G network on July 31 2025.  However, as of May 2025, Telus still has not announced a shutdown date.  They have raised 3G pricing by $3/month to encourage clients to switch.

So despite receiving "mandatory upgrade" letters as early as December 2022, I'm happy that I did not respond.  In fact, whenever I do have to finally stop using 3G (for my security system), I am likely to abandon Telus and find another provider.  I simply can't ignore the fact that Telus lied to me about the urgency of upgrading my system - I'll find another provider before I pay them for an upgrade now.