SICK AND TIRED OF RUN AROUND

MY Elderly father, is being charged for long distance.  He returns calls to scam numbers. thinking it is someone looking for him.  I have shut off the long distance and international calling four times.  It is continuing.  he is fixed income and getting 40 plus dollar charges on long distance.  I have been in touch with telus 20 plus times to find a solution.  Every time I think I have one, its not.  Finally got some results yesterday with a lady, and we decided to go with prepaid.  Fantastic.  but they need my dad's approval.   So she assures me she or a member of her team will call me with my dad the next day at 10am.  to set up.  All right.  So I drive 20 minutes to my dad's senior lodge to wait for the call.  Big surprise!!!! Waited for 2 hours and NO CALL!!!!  I am so sick and tired of this run around.  Scamming an old man for an extra 40 dollars each month.  Cause the service sucks!!!! I am ready to cancel all OF MY TELUS ACCOUNTS.  UNBELIEVABLE!!!!!