Roaming in Mexico

[Cristian23]

No cellular service while roaming in Mexico recently updated plan to unlimited  Can-Us-Mex, trying to get assistance but everything ends on a call back when I can’t even use my phone, tried resetting my network, connecting manually to it etc etc and nothing seems to work. does anybody know or have seen anything like this ?

[anelliott]

Mine won’t connect either no matter what I do. Absolutely pointless plan 

[TELUS_Support]

Hi @anelliott - which network are you connecting to down in Mexico?

[Mgrb]

I have tried 5 different networks none of them connect. This plan is useless. This has left me without being able to use uber to get around!

[TELUS_Support]

What's the last 4 digits of the line that is having this issue? 

[JuanNunez]

I've been trying with AT&T, Telcel, Movistar and ALTAN, 3G, LTE and G and nothing works, I already turned air plane mode on and off many times, restarted the phone many times and nothing

[TELUS_Support]

It looks like you had roaming off on your profile. I have corrected it for you. If you try those steps again, it should work. 

[Mgrb]

Thank you for doing that. I had roaming on on my phone, how would it have been off on my profile?
Sent from my iPhone

[TELUS_Support]

My apologies, we were replying to someone else.