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Roaming in Mexico

Cristian23
Neighbour

No cellular service while roaming in Mexico recently updated plan to unlimited  Can-Us-Mex, trying to get assistance but everything ends on a call back when I can’t even use my phone, tried resetting my network, connecting manually to it etc etc and nothing seems to work. does anybody know or have seen anything like this ?

4 REPLIES 4

anelliott
Neighbour

Mine won’t connect either no matter what I do. Absolutely pointless plan 

TELUS_Support
Official Support Team
Official Support Team

Hi @anelliott - which network are you connecting to down in Mexico?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

I have tried 5 different networks none of them connect. This plan is useless. This has left me without being able to use uber to get around!

TELUS_Support
Official Support Team
Official Support Team

What's the last 4 digits of the line that is having this issue? 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.