Promised price on the phone is different than my bill

[Genos]

I was on the phone during November with a telus representative and was told that they would match my fido family plan of 30 dollars a month for 4 phones while also adding unlimited data. I was also told they would give me extra credit to pay off 2 phones i have with fido but the bill is very much different. On my bill i am being charged 52 dollars per phone, a whole 22 dollars over what what was promised on the phone. Hopefully i could get a change to my plans.

[TELUS_Support]

Hello, we’ve already responded to your private message. In an earlier message, you mentioned not having your SIM cards, and now there seems to be an issue with your plan. Could you please share all relevant details in the private message? This will help us assist you more effectively. Thank you!