How to Cancel a Telus Mobility phone of someone who died

[ShariHorneCoupa]

Hello,

I'm helping an elderly man try and cancel his wife's cellphone (she has passed) but he is unable to talk on the phone to anyone or get into a store. Is there somewhere I can send the death certificate and signed letter asking to cancel?

Thank you

[TELUS_Support]

Hi there, we will send you a private message.