Can't cancel Telus Mobility

[Out]

Tried signing on for 3 cell lines.  But after couple weeks sim cards never showed up, so gave up and called Telus to cancel sign up...  Long story short - over a period of time I have spent 8 hours talking to the folks in Guatemala City or wherever it is, and I simply can NOT end the process.  Supposedly the account cancelled - but the billings continue FOR A SERVICE I DO NOT HAVE, and have not had.   It is dropping my credit rating, and since we have to renew our mortgage in a couple months, this could cost us THOUSANDS of dollars.  Is there any way to contact someone at Telus that will ACTUALLY end this nightmare?   Or do I start a class-action lawsuit, or contact RCMP commercial crime, or what?

[troymdoyle]

Customer service that guides you to nowhere! I would be certainly up for joining a class action suit. I have been a Telus mobility customer for well over 10 years. I decided to cancel Telus mobility over 4 months ago over their poor customer service. I asked them for backup to substantiate the charge for the telephone after getting different responses from Telus business customer service (the worst by far, btw and the reason why I left) and what they sent me from a computerized form. I asked for a copy of the original signed agreement and they have yet to send me anything. My own copy is off site deep in storage. If I have to cross town dig for that I should be charging them back the time.

In the meantime, I enlisted a local rep for Telus business and he is getting nowhere with them. Then after that, they send what they say is my amount to collection without answering my request or their own reps. Just pathetic! This company is in serious trouble if this is their new idea of how to handle customers! New buyer of their services beware! You should know ahead of time about the world of problems you are buying into!

I was considering a small claims suit based on the time that I have had to spend during business hours on a problem any normal customer service should have easily solved. However, I would certainly consider a class action. Who wants to join up? Or, please send details if there is one already.  

After this experience, my other next step will be to look at alternatives to Telus Security in case this problematic policy and service to customers migrates - if it hasn't already...

[p0whiteley]

I was billed for more than three months of *cell phone* service for a *smart watch* that Telus has been unable to connect to their network. It still isn't connected, and Telus won't reimburse me for *any* of the service I didn't receive, though I've been following up regularly for two months. Truly awful.

[TELUS_Support]

Hi there, if you still require assistance, send us a private message. 

[Out]

As of Feb 11, on my Credit Report, it is still showing a Telus bill of $229.00

Since the SIM cards never showed up, we gave up and canceled the new mobility account within a couple weeks.

The account was never activated with the SIM cards. No cell lines were ever activated, I have spent a total of 8 HOURS talking to Telus … and nothing changes.

But the Telus fraudsters will NOT take the steps to stop it showing up on the Credit Report.

We are renewing our mortgage in a couple months. Any drop in our credit rating will cost us thousands of dollars.

RSR