Track +

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Bradley1
Resident
I’m using my track + to track my E-bike. My issue is charging, I have a USB port on my bike and wish to leave the tracker on the bike with charger attached. When I put it one for the first time the battery will charge fully, after a full charge the tracker will not charge again until it goes dead. When I supply it with power the app tells me it’s charging but it just holds at current charge never increasing. I wish to have the unit hidden so it’s not easily accessible. Anyone else experiencing charging issues? I’ve done all recommended resets and problem solving for Telus.
C_Fun
Community Manager
Community Manager

There is general troubleshooting for when the device is not charging:

  1. Are you using the original charger to charge the tracker?
  2. Verify the displayed LED colour. A charging tracker will display a solid yellow LED.
  3. Try a different outlet.
  • If nothing happens, charge the tracker for at least a minute, and see if the LED lights up yellow.
  • If the issue persists, visit the closest product care centre.

 

The big one here is most likely how it is charged. Are you using the actual e-bike to charge the device which may not be compatible? Before taking it to a product care centre you should call in and speak to tech support.