There is general troubleshooting for when the device is not charging:
- Are you using the original charger to charge the tracker?
- Verify the displayed LED colour. A charging tracker will display a solid yellow LED.
- Try a different outlet.
- If nothing happens, charge the tracker for at least a minute, and see if the LED lights up yellow.
- If the issue persists, visit the closest product care centre.
The big one here is most likely how it is charged. Are you using the actual e-bike to charge the device which may not be compatible? Before taking it to a product care centre you should call in and speak to tech support.