I called in and spoke to a Telus agent on December 24th and inquired about returning my device, for one with more storage as it ended up being a better deal because I was within the 15 day trial period, the agent assured me I had until January 4th because I had gotten my original device a ship to home, I had explained to him, I exchanged for a different colour in store but now I want more storage he still insured that I had until Jan 4th and not to worry because they count from the date I acquired my original device, he will make notes on the account, when I called yesterday to just confirm the agent had informed me that I can no longer do so since I’m out of the 15 day period, I explained the conversation I had with the previous agent and she said “he must’ve been confused.” And suggested I fill out the price match form I did not accept that as a solution and kept reiterating my concern she finally offered to manually fill out the form for me as if that is supposed to solve my issue of being misinformed. I’m not a happy customer and I would like to know if there is any rectifying this? Is there an escalation team?
